What looks like a simple flat can quickly become an expensive mistake. Here's how to read the situation in 60 seconds and pick the cheapest, safest path forward.
Flat tires are one of the most common roadside calls — and one of the most over-towed scenarios. Many drivers call for tows when a $50 roadside change or a 5-minute DIY would have solved it. Conversely, many also try to drive on damaged tires that should be towed, ending up with $300+ in suspension/wheel damage on top of the tire.
Before deciding, look at the tire:
Conditions: you have a working spare, the puncture is on the tread, you're in a safe location, you're physically able.
Time: 15-30 minutes for someone who's done it before. Cost: $0.
Conditions: you have a working spare but can't / don't want to do it yourself.
If your car has run-flats (most BMWs, some Lexus, some performance vehicles):
About 30% of new vehicles since 2020 ship with no spare — just an inflator/sealant kit, or run-flats, or sometimes nothing at all (Tesla, some Mercedes).
Lesson learned: if your car has no spare, get an aftermarket tire-inflator-and-sealant kit ($30-$50 at Walmart or any auto parts store) and keep it in the trunk. Way cheaper than a tow.
If you drive a Subaru, Audi quattro, F-150 4WD, or similar:
Sidewall damage cannot be repaired by any reputable tire shop. The tire MUST be replaced, and depending on severity, you may have additional concerns:
Repairable: tread-area puncture under 1/4 inch, no sidewall damage, tire wasn't driven flat. Replace: sidewall damage of any kind, multiple punctures within a few inches, tire was driven on flat for any distance, or any belt-cord exposure. When in doubt, ask a tire shop — most do free assessments.
~30% of new vehicles since 2020 ship without spares (using inflator kits or run-flats instead). Options: (1) Tire inflator kit — works for small punctures, gets you home. (2) Run-flat — drive 50-100 miles at reduced speed to a tire shop. (3) Roadside service ($50-$75). (4) Tow ($100+) if you can't get any of the above to work.
Depends on manufacturer. Pirelli says no, never. Bridgestone, Michelin, and Continental allow repair under specific conditions: tread-area only, never driven on zero pressure, damage within size limits. Most tire shops conservatively recommend replacement on run-flats; the tire was designed assuming a one-time use after damage.
$50-$75 if you have a spare and the tech is just installing it. $75-$125 with their own tire/inflator if you don't. Many insurance roadside plans cover this fully. AAA includes basic tire change in all membership tiers.
Short distances, low speed only. Donut spares are rated for ~50 miles at 50 mph max. They're also not for AWD vehicles in many cases — different diameter wheels can damage AWD couplings. Drive directly to a tire shop, don't plan a trip on the donut.
Tow when: (1) sidewall damage (can't be patched, can't be safely driven on); (2) you have no spare AND no inflator kit; (3) you're on AWD/4WD and only one tire is flat (mismatched donut spare can damage drivetrain); (4) the tire is shredded or partially separated; (5) you're unsafe trying to change it (busy freeway, dark, weather).
Call (414) 409-0291. We do tire changes ($50-$75 with your spare) or tows ($100+) — whichever your situation actually needs.
Dispatch usually responds within 5 minutes, 24/7. For active emergencies, call directly — it's faster.
Last updated: May 8, 2026.